When is telehealth not appropriate?
The expansion of telehealth services in mental health has been welcomed by many. Accessing timely and suitable mental health support is now more accessible than in previous years. Our service supports clients all over Australia, by phone and online, through the provision of evidence-based and culturally aware mental health treatment and support.
Telehealth offers several benefits such as:
The ‘right’ fit. Ability to be supported by experienced, and culturally aware mental health practitioners.
Timely support. Waitlists for local services can be long. Telehealth allows for clients to access practitioners with shorter waiting times.
Culturally-aware support. Clients can access practitioners with an appreciation for their cultural values, beliefs, identities and experiences and how they shape their mental wellbeing.
Accessibility. Increased accessibility particularly for clients who have difficulty arranging appointments around their life commitments, have difficulty accessing public spaces, have carer or work commitments or have been on waitlists for local services.
No additional cost. Our consultations are offered by telehealth, across weekdays, evenings and on weekends for no additional cost to our clients. Our consultation fee is set for each practitioner and is the same across all consultations, irrespective of whether they are help by phone or online, or during the day, night or on Saturdays.
Evidence-based. There is growing research that suggests online and phone delivery of mental health treatment may be just as effective as if you were to see a professional face-to-face. Our practitioners are experienced, appropriately qualified, and registered with their relevant professional governing bodies. They are dedicated to providing their clients with quality mental health care.
However, there are times when telehealth may not be suitable or appropriate. Telehealth may not be suitable or appropriate for:
People experiencing current suicidal ideation, and have low confidence in maintaining their safety.
People who feel unsafe or are experiencing threats to their safety.
People who have difficulties with concentration and attention. This may apply for very young children or people with diagnosed neuro-developmental conditions such as ADHD.
People requiring a translating and interpreting service.
People requiring significant in-between session support and care.
If you have any questions or concerns about the suitability or appropriateness of our service for yourself, or someone that you support, please send us an email and one of our practitioners will be happy to explore this with you and make a recommendation.